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Privacy Policy

Last updated: April 23, 2026

This Privacy Notice for Hysaj Agroturizëm ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at hysaj-agroturizem.com
  • Use our resort, hotel, camping, and bio restaurant services located on the shores of Lake Shkodra in Balshaj, Grizhë, Albania
  • Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions, contact us at info@hysaj-agroturizem.com.

Summary of Key Points

This summary highlights the key points. Full details are provided in each section below.

What personal information do we process? When you interact with our Services, we may process personal information such as your name, email, phone number, and contact preferences.

Do we process sensitive personal information? No, we do not process sensitive personal information.

Do we collect information from third parties? No, we do not collect information from third parties.

How do we process your information? We process your information to respond to your inquiries, provide our services, ensure security, and comply with applicable laws.

With whom do we share your information? Only with specific service providers such as our website host, data storage provider, and social networks we link to.

What are your rights? Depending on your location, you may have rights to access, correct, or delete your personal information, and to withdraw your consent.

Table of Contents

  1. What Information Do We Collect?
  2. How Do We Process Your Information?
  3. Legal Bases for Processing
  4. When and With Whom We Share Information
  5. Cookies and Tracking Technologies
  6. How Long We Keep Your Information
  7. How We Keep Your Information Safe
  8. Do We Collect Information From Minors?
  9. Your Privacy Rights
  10. Do-Not-Track Features
  11. US Residents' Privacy Rights
  12. Updates to This Notice
  13. How to Contact Us

1. What Information Do We Collect?

Personal information you disclose to us

In short: we collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express interest in our services, participate in activities on our Services, or otherwise contact us. This includes:

  • Names
  • Phone numbers
  • Email addresses
  • Contact preferences

Sensitive Information. We do not process sensitive information.

Information automatically collected

In short: some information — such as IP address and browser characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit our Services. This does not reveal your specific identity but may include device and usage information, such as IP address, browser type, operating system, language preferences, and technical details needed to maintain the security and operation of our Services.

Like many businesses, we also collect information through cookies and similar technologies.

Google API

Our use of information received from Google APIs adheres to the Google API Services User Data Policy.

2. How Do We Process Your Information?

In short: we process your information to provide, improve, and administer our Services, communicate with you, and to comply with the law.

We process your personal information for the following reasons:

  • To deliver and facilitate delivery of services — we process your information to provide you with the requested service.
  • To respond to user inquiries — we process your information to respond to your questions and resolve any issues with our services.
  • To save or protect an individual's vital interest — where necessary to prevent harm.

3. Legal Bases for Processing (EU/UK)

In short: we only process your personal information when we have a valid legal reason to do so under applicable law.

The GDPR and UK GDPR require us to explain the legal bases we rely on to process your personal information:

  • Consent — you have given us permission for a specific purpose. You can withdraw consent at any time.
  • Performance of a Contract — to fulfill our contractual obligations to you.
  • Legal Obligations — where necessary for compliance with legal obligations.
  • Vital Interests — to protect your vital interests or those of a third party.

4. When and With Whom We Share Information

In short: we may share information with specific categories of third parties.

We may share your data with third-party service providers who perform services for us. These include:

  • Cloud Computing Services
  • Data Storage Service Providers
  • Website Hosting Service Providers
  • Social Networks

We may also share information in connection with business transfers or when using Google Maps Platform APIs.

5. Do We Use Cookies and Other Tracking Technologies?

In short: we may use cookies and other tracking technologies to collect and store your information.

We use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Specific information about how we use such technologies is set out in our Cookie Policy.

6. How Long Do We Keep Your Information?

In short: we keep your information for as long as necessary to fulfill the purposes outlined in this Notice, unless otherwise required by law.

We will keep your personal information for a maximum of 1 year from the date of collection, unless a longer retention period is required by law.

7. How Do We Keep Your Information Safe?

In short: we aim to protect your personal information through organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect your personal information. However, no electronic transmission over the internet can be guaranteed to be 100% secure.

8. Do We Collect Information From Minors?

In short: we do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect data from children under 18. By using our Services, you represent that you are at least 18 or the parent/guardian of a minor and consent to their use. If you believe we have collected data from a minor, contact us at info@hysaj-agroturizem.com.

9. What Are Your Privacy Rights?

In short: you may have rights to access, correct, or delete your personal information, depending on your location.

In some regions (like the EEA, UK, Switzerland, and Canada), you have rights to:

  • Request access to your personal information
  • Request correction or erasure
  • Restrict processing
  • Data portability
  • Object to processing

If you are in the EEA or UK and believe we are unlawfully processing your information, you may complain to your local data protection authority.

Withdrawing your consent: You can withdraw your consent at any time by contacting us at info@hysaj-agroturizem.com.

Cookies: Most browsers accept cookies by default. You can set your browser to remove or reject them.

10. Controls for Do-Not-Track Features

Most web browsers include a Do-Not-Track ("DNT") feature. At this stage, no uniform technology standard for recognizing DNT signals has been finalized, so we do not currently respond to them.

11. Do United States Residents Have Specific Privacy Rights?

In short: if you are a resident of certain US states, you may have additional rights regarding your personal information.

Residents of California, Colorado, Connecticut, Virginia, and other states may have the right to request access to, correction of, or deletion of their personal information, and to opt out of certain processing activities.

To exercise these rights, contact us at info@hysaj-agroturizem.com.

12. Do We Make Updates to This Notice?

In short: yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by a revised "Last updated" date at the top. We encourage you to review this Notice frequently.

13. How Can You Contact Us?

If you have questions about this notice, you may email us at info@hysaj-agroturizem.com or write to us at:

Hysaj Agroturizëm
Balshaj, Grizhë
Shkodër 4001
Albania
Phone: +355 69 631 7773

14. How Can You Review, Update, or Delete Your Data?

You have the right to request access to, correction of, or deletion of the personal information we have collected from you. To make such a request, please contact us at info@hysaj-agroturizem.com.

Hysaj Agroturizëm

Resort, Hotel & Camping directly on the shores of Lake Shkodra, Albania. Open year-round.

+355 69 631 7773
Info@hysaj-agroturizem.com
Balshaj, Grizhë, Shkodër, Albania
Open year-round · 8km from Shkodër
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